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Norwich & Bristol Intensive Driving Courses

Our Terms & Conditions

Bookings

 

At the time of booking, the course date will be confirmed in writing by The Best Intensive (the company). The course can be moved or canceled only when 20 working days(monday-friday) notice is given and that this should be given in writing to [email protected]  Any short notice cancellation or change will result in loss of the deposit paid, if less than 10 working days notice is given you will be liable for the full cost of the course. If the course date is changed, this must be within a year of the original start date.

 

The Course

 

It is your responsibility to hold a current UK provisional driver’s licence and carry it at all times whilst driving. You must also be able to read a UK number plate at 20.5m with or without aided vision. You must be fit to drive. Section 4 RTA 1988 – Driving/Attempting to drive or being in charge of a motor vehicle whilst unfit. Under section 4(1) RTA 1988, it is an offence if a person drives or attempts to drive a motor vehicle on a road or other public place whilst unfit through drink or drugs.

The hours of the course will be carried out within the days allocated, these are dependent on course length; 10hours=2-4days, 20hours=4-5days, 25hours=5-7days, 30hours=7-10days, Hours may vary in time throughout these days due to test obligations for your instructor.

If at any time the pupil elects to finish the course early, arrive late, or miss any days out, no proportion of payment made for the course will be refunded, or will any hours be given in lieu of those hours missed. Hours are not transferable.

 

Driving tests

 

There is no guarantee implied written or otherwise that a pupil will get to the required standard to be able to pass a driving test as achieving this standard is entirely down to the pupils ability. For the avoidance of doubt the standard required is level 5 (which means they can drive with total independence) as published on the Governments Agency website and on The Best Intensive Driver’s Record. In the case of non-achievement further training options include lessons from an Approved Driving Instructor or private practice until such time that the required standard is achieved. Instructors reserve the right not to take a student to test if they are not assessed as test-ready. If you do not meet the required standard, optional lessons may be offered at your instructor’s rate of pay or you may continue private practice in your own car. You must be assessed as to your readiness for a test, this should be no more than 6 months after the end of your course.

 

Complaints

 

 Our procedure is to record complaints in writing at the time and to deal with issues immediately. You can call us on 01603 339068 initially but ultimately we will need any complaint in writing. Issues can be dealt with more easily if brought to our attention as soon as possible. We must be given every opportunity to deal with a complaint whilst you are with us on the course. It becomes more difficult to collate information concerning a complaint after the event or if you have left the course without telling us. Complaints should be made within 1 month of the course.

(We will be happy to talk to parents or other third parties about your progress on the course but please note because of Data Protection we are not able to do this without your express written permission)*

These terms shall not limit the company’s liability resulting from its negligence nor shall they affect any statutory rights, which you may have as a consumer. Please note that some calls made to or by The Best Intensive may be recorded for training purposes.